Product: Subaru Of America Oil Change Clear all filters (30 of 30 reviews match)
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We bought the car and one of the "special" deals with the dealership is that you get free oil changes for life.Not a big problem when you can schedule and go get the oil changed. Now the have this "EXPRESS" service on a first come first serve basis. The first time it...
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Review
#943859 Review #943859 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Order processing issue
1.0
Details
I have on multiple occasions had the same complaint to Chatham Parkway Subaru in Savannah, GA.When you take the car in for a simple oil change they do their "full inspection". They then come and tell you that the car is ready, but oh by the way we found this or that...
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#904160 Review #904160 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Pros
  • Vehicle
Cons
  • Service department
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
MY 2013 OUTBACK WITH JUST 35,435 MILES ON IT NEEDED A VALVE ADJUSTMENT. THE MORNING I BROUGHT IT IN I CHECKED ALL MY FLUIDS, BECAUSE I WAS WARNED ABOUT HOW SUBARU WILL CHECK ALL THE FLUIDS AND MAKE IT SOUND LIKE THE PROBLEM WAS CREATED BY LACK OF SERVICE. AFTER BEING...
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Review
#808459 Review #808459 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Bad quality
1.3
Details
With only 62,000 miles on the vehicle , and still 6 months on the warranty, Subaru refused to honor either. Performing regular maintenance on my vehicle, While driving and noticing a knock, I went to service station, and we added approx. 4-5 quarts of oil to the 3.6...
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Review
#789983 Review #789983 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Cons
  • Sales manager attitude
  • Poor engineering of sensors
Reason of review
Poor customer service
Loss
$14500
Preferred solution
Full refund
Tags
  • Engine Failure
1.0
Details
Subaru Of America - Oil Change Review from Schenectady, New York
Subaru Of America - Oil Change Review from Schenectady, New York
Subaru Of America - Oil Change Review from Schenectady, New York
Subaru Of America - Oil Change Review from Schenectady, New York
Subaru Of America - Oil Change Review from Schenectady, New York
Worst customer service I have ever received from such a large company. I would recommend people steer clear of Subaru as they have many problems with their vehicles such as oil consumption problems along with ringland failure with their 2008-2014 Sti and wrx models yet...
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Review
#757827 Review #757827 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Poor customer service
My name is John Kotlarz and I own a 2013 Subaru Forester. On 12/18/15 I took my car in for an oil change , filter and tire rotation. I was told that I needed the front and rear axle service (change of gear lube). The car only has 32,000 miles.And they said I needed...
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Review
#757679 Review #757679 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Pricing issue
1.0
Details
Last visit to Lee's Summit Subaru, I requested an oil change, a tire rotation, and tire balance for my 2011 Subaru Legacy, the day before we were scheduled to take the vehicle on a 2400 mile trip. Lee's Summit Subaru accomplished the oil change, changed the cabin air...
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Review
#691765 Review #691765 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Pros
  • Third subaru owned
Cons
  • Get involved with your dealerships there is no integrity
  • Design of 2011 legacy wheels
  • Service
Reason of review
Poor customer service
Loss
$58
Preferred solution
Let the company propose a solution
At 34,000 miles with no engine or service warning lights loud sound comes from forrester. IMMEDIATELY call triple A to have car towed to twin city subaru berlin vt. I am told by service dept that motor was blown due to NO OIL! I am confused by this but thinking all...
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Review
#675608 Review #675608 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Cons
  • Andre sullivan no return calls
  • Told new motor and find to be re-built
  • Get involved with your dealerships there is no integrity
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
After 75,000 mile service, the engine blew 6,000 miles later. We even added a couple quarts of oil during the this time, because for some reason this car burns an abnormal amount of oil. We were driving on the freeway, all of the sudden, with no warning the rod bust -...
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2 comments
Anonymous
#1034967

Same here. 2009 Legacy with 75,000 miles.

No warning light, no leakage, nothing. Apparently the oil just burned up. Apparently Subaru's have an issue with excessive oil burning which I was not aware of until this incident.

Subaru even though I was out of the warranty period did cover half the cost which came to about 2000 dollars for a new engine.

But for me the damage is done and this will be my last Subaru car ever.

If I have to replace an engine at 75,000 I am concerned what will be next.

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Review
#609554 Review #609554 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Cons
  • Poor phone support
Reason of review
Bad quality, poor customer service, and defective product.
Loss
$6000
Preferred solution
Full refund
3.7
Details
Hello, My name is Frank, a resident of PA (car purchased in Trenton, NJ) and I have had more problems with my 2005 sti than I would like to admit. I drove it off the lot less than ten years and 96K miles ago and now my second motor, installed by Subaru not even 5 years...
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Review
#564165 Review #564165 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • 2005 Subaru Impreza Wrx Sti