Product: Subaru Of America Repair Clear all filters (18 of 18 reviews match)
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Subaru Of America - I think I got a lemon Subaru!

3.0
Details
I was so happy to find an affordable used Subaru, but I've had my 2011 Forester just about 6 months now and it's been in the shop twice already. Now it needs a catalytic converter...not a minor repair. Of course, it's out of all warranties, so no recourse other than to trade it in for another Mazda MPV/5 like the one I drove for 17 years with few problems. I really thought I was being smart in getting a Subaru. Guess I was wrong. :-(
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Review
#1650974 Review #1650974 is a subjective opinion of poster.
Service
Subaru Of America Repair
Pros
  • Good reputation
Cons
  • Car has needed more repairs than anticipated
Reason of review
"reliable' Subaru turning out to be a money pit
Loss
$3145
Preferred solution
Let the company propose a solution
Tags
  • 2011 Forester Lemon

Subaru Of America in Salt Lake City, Utah - Horn and gas tank release

3.0
Details
I contacted about both issues as I had seen many who also are experiencing , but noticed no recall even on a safety issue such as a horn . This alarmed me as a new owner snd duggested That Subaru Of America does not truly care after car is sold if s small issue like this is not simply a recall when many are experiencing the same on their cars. Not sure I will buy another Subaru after noting this as the horn issue is happens to cars from 2012 to 2018 and it should not be, and the same for gas release . No response From the Company gives me an answer I believe - which is sad as I do like the car.
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Review
#1609064 Review #1609064 is a subjective opinion of poster.
Service
Subaru Of America Repair
Cons
  • Cost and customer service
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution

Subaru Of America - Dont buy Subaru

1.6
Details
Subaru Of America - Dont buy Subaru
Subaru Of America - Dont buy Subaru
The rear spring on my 2014 forester broke off and because this is such a highly common thing with this vehicle, i cant buy the needed part to fix this car. So now im stuck paying on a non drivable vehicle. Subaru has not responded to me as to how i can fix this. Would not recommend subaru although they claim one would last a long time.
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Review
#1704537 Review #1704537 is a subjective opinion of poster.
Service
Subaru Of America Repair
Cons
  • Cant replace parts
Reason of review
Damaged or defective
Loss
$14000
Preferred solution
Let the company propose a solution
Tags
  • Common Defect
  • Cant Buy Parts
I am a military family member, and loyal Subaru customer. Brought my Subaru Forester, 2.5XT, four cylinder, 2007 (Turbo) into Heuberger Subaru (Colorado Springs, CO) in late December 2018. Had a new timing belt installed at recommendation of advisor, Patrick; had front...
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Review
#1521534 Review #1521534 is a subjective opinion of poster.
Service
Subaru Of America Repair
Cons
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
My 2018 Subaru purchased last fall had a dead battery for the second time. I called Kelsey in the service center who was rude and antagonist. I spoke with her manager Mr Perry who told me Kelsey told him a different story. Uh ok. I asked Mr Perry if he could pull the...
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Review
#1492681 Review #1492681 is a subjective opinion of poster.
Service
Subaru Of America Repair
Reason of review
Poor customer service

Subaru Of America in Elk Grove, California - Dealer denies coverage of CVT/differential

4.1
Details
Dealer claims cvt warranty exempt because of low fluid in differential. Fluid changed in both diff with last service ( oil/ f&r diff/new spark plugs).
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Review
#1469291 Review #1469291 is a subjective opinion of poster.
Service
Subaru Of America Repair
Reason of review
Warranty issue

Subaru Of America in Honolulu, Hawaii - Recall appointment

Scheduled for a 9:00 appt, in Hilo, Hawaii. I live an hour and a half away. Waited 2 1/2 hours already & my car not even begun yet. Please help find good technicians.... wherever you need to get them. Hilo and Kona Hyundai/Subaru dealerships are hurting. I’m am disabled, this is not convenient, fun nor professional. I just need to tell you. Can’t you recruit good employees!!!!???? This is costing me money to wait a half a day for a recall!!!!! Aggravated to say the least D.Pena
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Review
#1475700 Review #1475700 is a subjective opinion of poster.
Service
Subaru Of America Repair
Reason of review
Order processing issue
I've put off making this post because this has been an ongoing issue with Subaru that I had hoped would eventually be fixed without me having to air any dirty laundry, but after my last conversation with the SoA Southeast Regional rep (who I will call George from here...
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2 comments
Anonymous
#1019123

I have dealt with Kelly .S of Subaru of America that definitely sounds like my experience with her. Dodging calls and evasive emails.

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Review
#606240 Review #606240 is a subjective opinion of poster.
Service
Subaru Of America Repair
Reason of review
Poor customer service
Preferred solution
Make sure David offers prompt and responsive service to your customers.

Subaru Of America in Hendersonville, North Carolina - 2104 Forester PIECE OF ***! Oil Consumption issue.

Just found out about the oil consumption issue by getting stranded with no oil on the dipstick, on the freeway! My VIN falls below the *529004 so I'm a victim. Heard Subaru won't acknowledge this defect through recall. What!? I thought Subaru was so dependable and I get this with my first Subaru?! Hope to unload this piece of expensive *** and NEVER buy another Subaru again! Caveat emptor! Please reverse my attitude Subaru and do the right thing...recall and repair! Thanks.
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Review
#781013 Review #781013 is a subjective opinion of poster.
Service
Subaru Of America Repair
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
Tags
  • Engine Failure

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

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  3. 75 reviews
  4. 54 reviews
  5. 30 reviews
Subaru Of America reviews

Subaru Of America in Montpelier, Vermont - Lack of service under warranty

2.5
Details
Bubbles of water in headlight. They have tech bulletin #07-59-07R saying water vapor can happen. I have to drive 28.4 miles one way to have a dealer look at water drops on the inside. Then I have to have it approved. Then I have to drive back to have it fixed. A local mechanic who does their accident repair work is not good enough to determine if it needs fixing. It will not be covered by warranty if I do not jump through their hoops. I bought a 2014 Subaru and my husband bought a 2014 Toyota. My service does not come anywhere near to what he gets fast and efficiently. I will know better next time.
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Review
#644786 Review #644786 is a subjective opinion of poster.
Service
Subaru Of America Repair
Pros
  • All wheel drive
Cons
  • Phone support
Reason of review
Poor customer service