Product: Subaru Of America Roadside Assistance Clear all filters (36 of 36 reviews match)
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Subaru Of America - Subaru Roadside Assistance is Worthless!

1.9
Details
This was the first time I needed to call Subaru Roadside Assistance and I am only grateful I was not stranded on the side of the road or I would have frozen to death. I waited on hold for over an hour and finally gave up and called the service department of Fred Beans Subaru where I had purchased the car. They could not do anything to assist me, saying that I needed to go through Subaru Roadside Assistance. I finally got off the phone and I enrolled in AAA and within an hour, my car was towed and I was on my way. I will never recommend Subaru Roadside Assistance since it could end up being more dangerous to think that help is on the way when all you are really doing is waiting (and possibly freezing to death!) I will also never use Fred Beans for my service since they were just as unhelpful. Subaru should be ashamed to put their name on this service!
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Review
#1156109 Review #1156109 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Service of local dealer
  • Service
Reason of review
Poor customer service
Preferred solution
Answer the calls within 5 minutes or do not offer the service
4.1
Details
I wanted to make a formal complaint regarding the situation below so I called the Subaru number but after 20 min on hold and the roadside guy finally showing up- I gave up.I did email them so we will see what happens. Today I had my first problem with the car which was...
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Review
#1090912 Review #1090912 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • I love the service at the stamford location
Cons
  • Roadside assistance service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Communications bad
  • Poor Service
I had a flat tire.I called the subaru roadside service. they told me my service had expired and it would cost $60 + to have someone come out. I said ok. I gave them my credit card. I was sent a text saying someone would be there by 5:16 pm. I called at 4:18 pm. No one...
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Review
#1088198 Review #1088198 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
Loss
$62
Preferred solution
Full refund
This was my first experience and last experience with Subaru Roadside Assistance.I ran out of fuel the other night and had to pull over to my closest shoulder, which was off to the left on the carpool side. I called the roadside assistance and they said it would take...
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1 comment
Anonymous
#1356498

I too had an issue with Subaru's supposed road-side service! My husband's outback wouldn't start in the parking lot of a Staples store only a quarter mile from the Subaru dealership.

I waited about an hour, and they still didn't show up. I then called AAA and got immediate towing service to the dealership. That's ridiculous! How is it that Subaru couldn't tow our vehicle a quarter mile in a timely fashion to the dealership but AAA could?

I would never pay for road-side assistance from Subaru. No way!

Review
#1075149 Review #1075149 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Subaru Of America - Don't expect real roadside assistance if you don't live close to a dealer.

1.0
Details
Needed a tow and called my Subaru roadside assistance. They said they only provide a free tow if you are being towed to a dealership. I live 45 minutes in traffic from any Subaru dealership and it is Sunday of a holiday weekend. DO NOT BUY SUBARU if you don't live near a dealership and expect included Roadside Assistance.
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Review
#1068962 Review #1068962 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Not as described/ advertised
Fortunately, we also have AAA and my husband called them while the Subaru of America music was playing on my phone. AAA responded immediately and within 10 minutes a service person called to tell us he was on the way. After close to thirty-five minutes of hold music a...
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Review
#986105 Review #986105 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service