Product: Subaru Of America Roadside Assistance Clear all filters (34 of 34 reviews match)
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Subaru Of America in Salem, Massachusetts - Roadside assistasnce a misnomer

1.0
Details
this service is horrible... i lost an entire better part of a workday and into the early evening waiting for a tow to the dealer. Once the request was cancelled and subsequent reschedules doubled the wait time and then the truck didn't show. I had to cancel after 5 hrs of wait, only to try again tomorrow in daylight, They give this away with the car... stick with AAA
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Review
#1669193 Review #1669193 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
3.4
Details

Update by user Jun 20

Today I received a call from the CS Supervisor who “surprisingly “ said the identical thing the original CS rep said... down to the word, though she claimed there was “no script”.

I am so livid! Beyond the fact that they have my $112 for basically nothing, they are...

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1 comment
Anonymous
#1743371

Do not buy Subaru Roadside Assistance! It is a ripoff!

Review
#1563141 Review #1563141 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Roadside assistance
Reason of review
Bad quality
Loss
$115
Preferred solution
Full refund

Subaru Of America in Chicago, Illinois - Road Assistance

3.1
Details
I own a 2018 Forester XT and had issue with the motor, check engine light came on it wasn't performing normal at all. so I dicided for the first time to use the Subaru Road Assistance I called it does not have a regular agent to speak too or give you the choice to do it. Is all computer so it send you a text with a quote number to get into a link. I did the process put in my location and everything seem ok so I waited for the tow truck nobody showed up neither an update of tow truck location or call to let me know anything. This really disappointed me a lot. To the point that I just drove my truck to the dealership myself even do it was not performing right. They need to do something about that.
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Review
#1562101 Review #1562101 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Bad quality
3.2
Details
Subaru Of America - Roadside assistance has failed me 3 out of 3 times Ive called them
They either don’t dispatch somebody at all or they just never show up..it’s happened to me 3 times. I have a 2018 outback(4S4BSAFC3J3293558) The photo you see me putting gas in my car comes after waiting over 3 hours for roadside to never show up,the park rangers...
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2 comments
RitzyFieldSpaniel569
#1677559

Here is an idea, put more gas in the tank and you won't run out. What have we consumers turned into?

Never let you car go below 1/4 tank. Have a flashlight.

Check your tire pressure. Stop relying on a toll free number to bail you out because you are irresponsible.

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Review
#1518187 Review #1518187 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service

Subaru Of America in Saint Paul, Minnesota - Roadside assistance ripoff

Bought roadside assistance with my 2018 Forester. Benefits were better than my AAA so when I had a flat and wanted a tow I used them. Got the text that tow company will tow your vehicle to Bloomington Subaru "expect arrival within 360 minutes." Bad ice and potholes so everyone needed a fix in St. Paul MN. So I waited and waited finally called the tow company assigned to my case and they said that Roadside assistance was told almost immediately that they were unable to tow my vehicle. No one called, nothing was said so I waited until 7 hours had passed. I realized that no one was coming. Called AAA and now after 3 hours they are close. Another "scam-at-close" by Subaru --- sounds good but is worthless.
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Review
#1493284 Review #1493284 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue
Loss
$100
Preferred solution
Let the company propose a solution

Subaru Of America - Road side service was sending me to a dealer with no tires

I was stuck in Greenville, Tenn and I had a bad tire on a BRAND new 2019 Impreza and the service person was sending me to a dealership that had no tires for that car. I would had to wait until TUESDAY. I was traveling from Alexandria, VA which my VIN should have said. The truck driver was very helpful and found a tire at a dealership. But now I have a tire that does not match my CAR! I am not happy! Alexis Abernathy
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Review
#1448203 Review #1448203 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Bad quality
2.3
Details
I driven Subarus for years--on on my sixth. Since I'm getting older I opted to enroll in the Roadside Assistance Plus Program. Never again! I've spent more than an hour today going through multiple menus only to be put on hold. So a tried the "contact us" feature on...
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2 comments
Anonymous
#1635477

I locked my keys in the car and was back on the road in fifteen minutes

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Review
#1426233 Review #1426233 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Vehicles
Cons
  • Soa customer service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Have a senior manager contact me to resolve the issue and provide compensation by extending coverage.

Subaru Of America - Can’t even get through to someone

I locked keys in my car and called the roadside assistance. Their menu on the phone is so extensive and all I kept pressing were options. I tried so many times and gave up and called Geico, who were fast and prompt. I would probably still be trying to convey with someone by the time my situation was sorted. Don’t waste your times Nd money with it!
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Review
#1414875 Review #1414875 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Subaru Of America in Philadelphia, Pennsylvania - They say service within a hour

1.0
Details
I have been waiting nearly 2 and 1/2 hours and still no service. This is my last Subaru after 3 subaru and 18 years
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Review
#1414481 Review #1414481 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America in Aurora, Colorado - They’re there for the money

I have roadside assistance and was told it would be $87 to take it less than a mile to a local place that could replace my battery or free to take it TWENTY EIGHT miles to a Subaru dealership. They are not here to assist. They are here to take your money. Worthless service. Subaru shouldn’t even offer it.
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Review
#1412361 Review #1412361 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service