Product: Subaru Of America Roadside Assistance Clear all filters (9 of 9 reviews match)
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I called Subaru Roadside Assistance for a jump for the first time in 20 years/4 Subarus. I was told at 3:30pm I would receive help at 4:20pm (I was inside the city limits of a major metropolitan area). I received several additional texts from the group Subaru contracts...
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Subaru Of America Roadside Assistance
#1235822
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Called roadside assistance for what appeared to me to be a dead battery.I turned the key & nothing happened. After a long wait, the assistant showed up, & hooked up his battery charger. After 2 minutes he said the problem wasn't the battery. He packed up his equipment...
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1.0
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Subaru Of America Roadside Assistance
I didn't like
  • Roadside assistance
#1214351
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On Thursday, March 8th, at 04:30 in the a.m., my car automatically lock while it was running.I couldn’t get back in to the house. My bag was in the locked, running car. I did have my cell phone in my pocket. I tried to communicate with starlink via live chat to...
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Eileen Moran

I still don’t know what to do if I need my car unlocked remotely. I requested a new key, covered under portfolio contract. I left voicemails and responded to emails. Never add...

3.0
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Subaru Of America Roadside Assistance
#1211299
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picking up my son from school at 3pm, battery dies.I immediately call our local dealership service dept to confirm I can bring the car to them if necessary. That takes a good 10+ mins, then I call Subaru roadside service. They say an hour, which would have had them...
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Anonymous
Luann Loughlin

Called Road Side Assistance- got a text stating 60 minutes! Then another increasing it to 90 minutes! Then another increasing it another 30 minutes! Called they said heavy tra...

3.2
Product
Subaru Of America Roadside Assistance
I liked
  • Features of outback
#1171444
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I wanted to make a formal complaint regarding the situation below so I called the Subaru number but after 20 min on hold and the roadside guy finally showing up- I gave up.I did email them so we will see what happens. Today I had my first problem with the car which was...
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4.1
Product
Subaru Of America Roadside Assistance
I liked
  • I love the service at the stamford location
I didn't like
  • Roadside assistance service
#1090912
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I had a flat tire.I called the subaru roadside service. they told me my service had expired and it would cost $60 + to have someone come out. I said ok. I gave them my credit card. I was sent a text saying someone would be there by 5:16 pm. I called at 4:18 pm. No one...
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Subaru Of America Roadside Assistance
#1088198
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This was my first experience and last experience with Subaru Roadside Assistance.I ran out of fuel the other night and had to pull over to my closest shoulder, which was off to the left on the carpool side. I called the roadside assistance and they said it would take...
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Anonymous
Anonymous

I too had an issue with Subaru's supposed road-side service! My husband's outback wouldn't start in the parking lot of a Staples store only a quarter mile from the Subaru dea...

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Subaru Of America Roadside Assistance
#1075149
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Subaru Of America - Don't expect real roadside assistance if you don't live close to a dealer.

Needed a tow and called my Subaru roadside assistance. They said they only provide a free tow if you are being towed to a dealership. I live 45 minutes in traffic from any Subaru dealership and it is Sunday of a holiday weekend. DO NOT BUY SUBARU if you don't live near a dealership and expect included Roadside Assistance.
1.0
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Customer service
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Subaru Of America Roadside Assistance
#1068962
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Fortunately, we also have AAA and my husband called them while the Subaru of America music was playing on my phone. AAA responded immediately and within 10 minutes a service person called to tell us he was on the way. After close to thirty-five minutes of hold music a...
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Subaru Of America Roadside Assistance
#986105
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