Product: Subaru Of America Roadside Assistance Rating: 1 Star Clear all filters (9 of 36 reviews match)
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1.0
Details
I HAVE A 2018 SUBARU LEGACY. IT HAS 24,345.00 MILES ON IT AND MY BATTERY WAS DEAD...I WAS IN ST. AUGUSTINE, FL. OVER AN HOUR AWAY FROM THE DEALERSHIP. MY DEALERSHIP IS IN JAX BEACH, JACKSONVILLE. I CALLED THEM AND THEY TOLD ME MY BATTERY WAS UNDER WARRANTY BUT I...
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Review
#1703185 Review #1703185 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Great vehicle i have an outback and a legacy
Cons
  • Roadside assistance offered with new car useless
Reason of review
Warranty issue
Loss
$144
Preferred solution
Full refund

Subaru Of America in Salem, Massachusetts - Roadside assistasnce a misnomer

1.0
Details
this service is horrible... i lost an entire better part of a workday and into the early evening waiting for a tow to the dealer. Once the request was cancelled and subsequent reschedules doubled the wait time and then the truck didn't show. I had to cancel after 5 hrs of wait, only to try again tomorrow in daylight, They give this away with the car... stick with AAA
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Review
#1669193 Review #1669193 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service

Subaru Of America in Philadelphia, Pennsylvania - They say service within a hour

1.0
Details
I have been waiting nearly 2 and 1/2 hours and still no service. This is my last Subaru after 3 subaru and 18 years
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Review
#1414481 Review #1414481 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Subaru Of America - Disappointing roadside assistance experience

1.0
Details
Called for service - 5 times - over almost 2.5 hours - before Subaru Roadside even contacted the support provider. Total wait time exceeded 3 hours and six calls.
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Review
#1357508 Review #1357508 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
1.2
Details
My car's engine just stopped while driving, so I decided to call roadside assistance. The car was brand new Crosstrek and the next day I was notified that there was a recall. Anyway, when talking to Subaru operator, I specifically said that the car has to be in a shop...
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Review
#1330050 Review #1330050 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

Subaru Of America - They never showed assistance....

1.1
Details
Called them,got in touch after waiting a short time on hold,have them my vin number,my phone number,my address and my car info...2.5 hours later I call back and they say they don’t have any of my info and that it will be another 1.5 hours to bring me 2 gallons of gas..... what a f’ing joke....... I’m so mad I’m actually going to bring it up at my dealership cause they sold me a new 2018 outback and talked up the assistance so much!!bullshit....
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Review
#1324074 Review #1324074 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
1.0
Details
Subaru Roadside DisService - Don't cancel your AAA On 04/26/2018 I left work at 3 pm and my 2017 Subaru Impreza with 18,000 wouldn't start. Clicked, wouldn't start. I had cancelled my AAA I had for years when I got this new car so I pulled out my Subaru Road Service...
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1 comment
Anonymous
#1490480

OMG, I hope that doesn't happen to me when I am in an accident!!!

Review
#1243195 Review #1243195 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Customer service relating to recall
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Deliver product or service ordered
1.0
Details
Called roadside assistance for what appeared to me to be a dead battery.I turned the key & nothing happened. After a long wait, the assistant showed up, & hooked up his battery charger. After 2 minutes he said the problem wasn't the battery. He packed up his equipment...
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Review
#1214351 Review #1214351 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Roadside assistance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Subaru Of America - Don't expect real roadside assistance if you don't live close to a dealer.

1.0
Details
Needed a tow and called my Subaru roadside assistance. They said they only provide a free tow if you are being towed to a dealership. I live 45 minutes in traffic from any Subaru dealership and it is Sunday of a holiday weekend. DO NOT BUY SUBARU if you don't live near a dealership and expect included Roadside Assistance.
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Review
#1068962 Review #1068962 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Not as described/ advertised

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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