Product: Subaru Of America Roadside Assistance Rating: 2 Stars Clear all filters (3 of 36 reviews match)
Filter by rating
filters
Product:
Rating:
2.3
Details
I driven Subarus for years--on on my sixth. Since I'm getting older I opted to enroll in the Roadside Assistance Plus Program. Never again! I've spent more than an hour today going through multiple menus only to be put on hold. So a tried the "contact us" feature on...
View full review
2 comments
Anonymous
#1635477

I locked my keys in the car and was back on the road in fifteen minutes

View more comments
Review
#1426233 Review #1426233 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Vehicles
Cons
  • Soa customer service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Have a senior manager contact me to resolve the issue and provide compensation by extending coverage.
Resolved
2.4
Details

Update by user May 07, 2018

Made complaints to Subaru head office by phone, email, a supervisor apologized and sent me $50 gift card.

Original review posted by user Apr 24, 2018

On Apr. 24 called Subaru roadside assistance, 11:18 received their text saying towing company will arrive in 90 min., It didn't show up. Cancelled it n got another towing company saying will arrive in 60 min., again didn't show up, waited 4 hours for nothing.
View full review
Review
#1240381 Review #1240381 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Subaru Of America - Subaru Roadside Assistance is Worthless!

1.9
Details
This was the first time I needed to call Subaru Roadside Assistance and I am only grateful I was not stranded on the side of the road or I would have frozen to death. I waited on hold for over an hour and finally gave up and called the service department of Fred Beans Subaru where I had purchased the car. They could not do anything to assist me, saying that I needed to go through Subaru Roadside Assistance. I finally got off the phone and I enrolled in AAA and within an hour, my car was towed and I was on my way. I will never recommend Subaru Roadside Assistance since it could end up being more dangerous to think that help is on the way when all you are really doing is waiting (and possibly freezing to death!) I will also never use Fred Beans for my service since they were just as unhelpful. Subaru should be ashamed to put their name on this service!
View full review
Review
#1156109 Review #1156109 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Service of local dealer
  • Service
Reason of review
Poor customer service
Preferred solution
Answer the calls within 5 minutes or do not offer the service

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

  1. 112 reviews
  2. 93 reviews
  3. 75 reviews
  4. 54 reviews
  5. 30 reviews
Subaru Of America reviews