Product: Subaru Of America Roadside Assistance Clear all filters (36 of 36 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Subaru Of America in Philadelphia, Pennsylvania - They say service within a hour

1.0
Details
I have been waiting nearly 2 and 1/2 hours and still no service. This is my last Subaru after 3 subaru and 18 years
View full review
Review
#1414481 Review #1414481 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Subaru Of America in Aurora, Colorado - They’re there for the money

I have roadside assistance and was told it would be $87 to take it less than a mile to a local place that could replace my battery or free to take it TWENTY EIGHT miles to a Subaru dealership. They are not here to assist. They are here to take your money. Worthless service. Subaru shouldn’t even offer it.
View full review
Review
#1412361 Review #1412361 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
3.6
Details
I’ve been sitting here for 1.5 hours thinking that Subaru roadside assistance was on their way to help me with my flat tire. I called to check on the wait time and was told there was no record of my request. There was no indication that anything went wrong during my...
View full review
1 comment
Anonymous
#1646487

I have personally experienced this my self and was very irritated about the situation. However I missed a day pay and no return phone call they were unable to pick it up at my residence.Type your message here

Review
#1394903 Review #1394903 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue
2.5
Details
Purchased new 2018 Touring model of the Outback, 3.6. in February 2018. Top of the line, also top leader in failures, in my opinion. Wouldn't start, then battery imploded and leaked fluid leaving me stranded without power, AC failed, BLS light replaced, back windows...
View full review
Review
#1365229 Review #1365229 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Salesman that helped me with the car
Reason of review
Bad quality
Loss
$38000
Preferred solution
Full refund
Tags
  • 2018 Outback Bad Choice
Our car broke down at 12:20 on a Thursday afternoon. I called the roadside assistance national number and opened a ticket. I got an auto response for the location at 12:26: and responded to it. We were told we would get an eta from a tow company within a few minutes....
View full review
1 comment
Anonymous
#1567731

Same thing happened to me. Took subaru Roadside Assistance 4 hours to get to me on a 90 degree day!!

my brand new 2018 Outback Touring Edition completely broke down, no power, so no air no windows.

Battery imploded. Still fighting with them after more problems arise

Review
#1363622 Review #1363622 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Roadside assistance service
Reason of review
Poor customer service

Subaru Of America - Waiting too long for a provider

4.1
Details
Called roadside assistance because i had a flat tire and stripped lug nut after waiting 3 hrs i called back and they told me the tow truck canceled!! Then after 2 hrs i was told theres a eta for 3 hrs on a tow truck then asked if i wanted to wait till the next day for a tow...um no i need it towed right away to a dealership like what in the *** is wrong with these providers!!
View full review
Review
#1358169 Review #1358169 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service

Subaru Of America - Disappointing roadside assistance experience

1.0
Details
Called for service - 5 times - over almost 2.5 hours - before Subaru Roadside even contacted the support provider. Total wait time exceeded 3 hours and six calls.
View full review
Review
#1357508 Review #1357508 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service

Subaru Of America - Several issues with Subaru customer service

2.8
Details
1. When we purchased my used car, we signed up for the warrenty. It has been brought to my attention we have been charged for TWO warranty plans. It has yet to be resolved. 2. I got an oil change yesterday and my car broke down at 1am. Called subaru roadside assistance and 4 tow trucks later and 10 hours later, finally someone is coming to pick up my car. 3. Everyone who has tried to help doesn't actually help and has made the problem more complicated.
View full review
Review
#1333602 Review #1333602 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
1.2
Details
My car's engine just stopped while driving, so I decided to call roadside assistance. The car was brand new Crosstrek and the next day I was notified that there was a recall. Anyway, when talking to Subaru operator, I specifically said that the car has to be in a shop...
View full review
Review
#1330050 Review #1330050 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
On Sunday, August 5, after having driven my 2016 Forester earlier that day with no problems, I couldn't get my car out of "Park" and several trouble codes popped up. Since it was a Sunday and no Subaru service departments were open, and my car was parked safely in my...
View full review
Review
#1329543 Review #1329543 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
tow truck driver was great