Product: Subaru Of America Roadside Assistance Clear all filters (36 of 36 reviews match)
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Subaru Of America - They never showed assistance....

1.1
Details
Called them,got in touch after waiting a short time on hold,have them my vin number,my phone number,my address and my car info...2.5 hours later I call back and they say they don’t have any of my info and that it will be another 1.5 hours to bring me 2 gallons of gas..... what a f’ing joke....... I’m so mad I’m actually going to bring it up at my dealership cause they sold me a new 2018 outback and talked up the assistance so much!!bullshit....
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Review
#1324074 Review #1324074 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
I've called for assistance & both times no one showed up. First time, my car wouldn't start while I was parked in the DMV lot. When I called for assistance, I explained exactly where I was parked in the lot. After an hour, no assistance so I called again....
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Review
#1307459 Review #1307459 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

Subaru Of America - Keep AAA

On Monday July 2, 2018 my Subaru Forester steering wheel and ignition were locked. I called Subaru service. The answered said I needed to turn the steering wheel. I tried forcefully and repeatedly. A second call resulted in referring me to Subaru Roadservice. For 20 minutes I waited. No answer. I called AAA. The first person to answer told me a 3 step process to unlock the ignition. It worked. Sad service from Subaru
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Review
#1295514 Review #1295514 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
1.0
Details
Subaru Roadside DisService - Don't cancel your AAA On 04/26/2018 I left work at 3 pm and my 2017 Subaru Impreza with 18,000 wouldn't start. Clicked, wouldn't start. I had cancelled my AAA I had for years when I got this new car so I pulled out my Subaru Road Service...
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1 comment
Anonymous
#1490480

OMG, I hope that doesn't happen to me when I am in an accident!!!

Review
#1243195 Review #1243195 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Customer service relating to recall
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Deliver product or service ordered
I called at 415pm for assistance. I had a flat tire. They said the wait would be 50 minutes. I called again at 515pm and was told it would be 13 minutes. I called again at 540 and was told they didnt know what was going on and did I want to cancel the service and call...
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Review
#1240676 Review #1240676 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
Resolved
2.4
Details

Update by user May 07, 2018

Made complaints to Subaru head office by phone, email, a supervisor apologized and sent me $50 gift card.

Original review posted by user Apr 24, 2018

On Apr. 24 called Subaru roadside assistance, 11:18 received their text saying towing company will arrive in 90 min., It didn't show up. Cancelled it n got another towing company saying will arrive in 60 min., again didn't show up, waited 4 hours for nothing.
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Review
#1240381 Review #1240381 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue
I called Subaru Roadside Assistance for a jump for the first time in 20 years/4 Subarus. I was told at 3:30pm I would receive help at 4:20pm (I was inside the city limits of a major metropolitan area). I received several additional texts from the group Subaru contracts...
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Review
#1235822 Review #1235822 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
1.0
Details
Called roadside assistance for what appeared to me to be a dead battery.I turned the key & nothing happened. After a long wait, the assistant showed up, & hooked up his battery charger. After 2 minutes he said the problem wasn't the battery. He packed up his equipment...
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Review
#1214351 Review #1214351 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Roadside assistance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.0
Details
On Thursday, March 8th, at 04:30 in the a.m., my car automatically lock while it was running.I couldn’t get back in to the house. My bag was in the locked, running car. I did have my cell phone in my pocket. I tried to communicate with starlink via live chat to...
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1 comment
Anonymous
#1467300

I still don’t know what to do if I need my car unlocked remotely. I requested a new key, covered under portfolio contract.

I left voicemails and responded to emails. Never addressed. Made another appointment to get the key. Key not there.

Rescheduled, and wAs called 4 days later to make an appointment.

Went for the appointment and Subaru was not sure if it could be programmed without interfering with the auto start. Then I got a call and email that I missed my appointment!!!!!

Review
#1211299 Review #1211299 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Poor customer service
3.2
Details
picking up my son from school at 3pm, battery dies.I immediately call our local dealership service dept to confirm I can bring the car to them if necessary. That takes a good 10+ mins, then I call Subaru roadside service. They say an hour, which would have had them...
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1 comment
Anonymous
#1443987

Called Road Side Assistance- got a text stating 60 minutes! Then another increasing it to 90 minutes!

Then another increasing it another 30 minutes! Called they said heavy traffic- still no help- calling AAA- better service

Review
#1171444 Review #1171444 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Features of outback
Reason of review
Poor customer service