Hi My name is Soo Kim and I have been denied for a warranty work for a Certified-Pre-Owned car that I own which only has 18, xxx miles.
The car has been "broken down" in the middle of the highway, and vehicle has not been starting since then. The vehicle has been towed to the nearest local shop and it has been there for about 5 weeks now (since 09/09/16).
The local dealer (Subaru of Tacoma) has informed me that vehicle has experience “engine seizure” meaning that engine has failed operating due to lack of oil in the engine.
I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work.
I have waited patiently for 4 weeks for dealer to get back to me, but they have not been very communicative with me.
So, recently I have decided to call Subaru of America myself to figure out whether or not they have received the proof of the maintenance record to proceed with the process.
They have told me that, they have received the file, and told me that they have decided to not provide with warranty work due to “lack of maintenance”.
They have stated that, it is my fault for not regularly changing the engine oil, which it has been done every 6,000 miles or 6-month according to the owner's manual.
In the manual, the Powertrain Limited warranty is 60,000 miles/ 5 years and I was dumbfounded to hear that they won’t do it since it is my fault for lack of maintenance.
I strongly believe that there is a vehicle defect with in the engine causing excessive oil consumption.
This is not the first time Subaru has had problem with excessive oil consumption with their vehicles. Earlier this year, Owners of Subaru Forest, Outback, Crosstrek, Impreza and Legacy have gotten their compensation from Subaru from the oil consumption lawsuit filed against them.
"In the report by Law360, according to the proposed settlement of the lawsuit, Subaru also agreed to offer a free oil consumption test for all current owners and lessees and perform any technical service bulletin repairs connected to the alleged defect. Yet this is not anything more than Subaru has already been doing. Current owners who are having this issue will continue to deal with their Subaru dealer to get their individual problem addressed. This settlement will not help those still dealing with excessive oil consumption. The vehicles affected most seem to be 2011-2014 Forester (2.5-liter engine), 2013 Legacy (2.5-liter engine) 2013 Outback (2.5-liter engine) 2012-2013 Impreza (2.0-liter engine) and 2013 XV Crosstrek (2.0-liter engine). Check with your Subaru dealer for any new technical service bulletin repairs connected to the “alleged” defect."
source cited by: "http://www.torquenews.com/1084/subaru-settles-oil-consumption-lawsuit"
The type of vehicle I have is 2015 WRX STI, and I had this vehicle for 4 months till this problem has occurred.
I'm wanting to approach this problem thoughtfully as possible and legal way to receive fair service that is promised in the owner’s manual.
I'm looking for any sort of help to solve this problem, since I have been using loaner's car for 5 weeks now.
I'm in a grievance for SOA telling me that it is my fault for not regularly checking the engine oil when the vehicle was only 4month old and it engine oil was changed every 6,000 miles.
I'm currently contacting auto warranty attorney for this matter, and anyone reading this can send me email and share how you think about this matter.
Product or Service Mentioned: Subaru Of America Customer Care.
Reason of review: Warranty issue.
Monetary Loss: $18000.
Preferred solution: Deliver product or service ordered.