Cleveland, Missouri
Not resolved

Last visit to Lee's Summit Subaru, I requested an oil change, a tire rotation, and tire balance for my 2011 Subaru Legacy, the day before we were scheduled to take the vehicle on a 2400 mile trip. Lee's Summit Subaru accomplished the oil change, changed the cabin air filter, rotated the tires, and washed it.

They did not balance the tires, and in the process of washing it removed the dirt from the bottom side of all four low profile wheels, further knocking the balance out. Seeing that I had last changed the oil, the mechanic also over torqued the oil filter, making its removal at the next oil change much harder.

For the oil service, the air cleaner, and the tire rotation they charged $300.00. I will not go back to Lee's Summit Subaru Service, and they will not get the vehicle as a trade in.

Product or Service Mentioned: Subaru Of America Oil Change.

Reason of review: Poor customer service.

Monetary Loss: $58.

Preferred solution: Let the company propose a solution.

Subaru Of America Pros: Third subaru owned.

Subaru Of America Cons: Service, Poor customer service, Get involved with your dealerships there is no integrity, Design of 2011 legacy wheels.

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