We owned a Subaru Outback and wanted to buy another new one, first time went to the Glendale CA location with an appointment for Max Vartanian at 12 pm on 12/18, there was no customer there, receptionist called him many times and he finally showed up after 20 min., after he showed me the price, I decided not to buy the car and left. Later found out Max kept my drivers licence, so called and asked whether he can send it back to me same day as it was his mistake (he left the drivers licence on the copy machine), he said he can mail it, I said can't wait and asked him to drive to my office as it is close by, he refused so I have to go there again and pick it up, terrible customer service! When I went back and pick it up, again no customer, while Max was browsing his mobile phone.
Reason of review: Poor customer service.
Subaru Of America Cons: Poor attitude, Not punctual, Not respect.