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Subaru Of America - Furious Sudden Acceleration
Subaru Of America - Furious Sudden Acceleration
Subaru Of America - Furious Sudden Acceleration
Subaru Of America - Furious Sudden Acceleration
Subaru outback 2013 Sudden unwanted forceful acceleration, collision avoidance failed to engage. Back home safely from a local grocery, pulled the car slight on the driveway, stopped with foot on the brake to open the garage, about to hit the home link, must remain...
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7 comments
Anonymous
#1740995

2014 Outback 3.6 Limited. Earlier this week my wife went grocery shopping and was coming to a stop in a parking space in front of the store.

Her foot was on the brake- she was essentially parked- approximately 4’ from the sidewalk in front of the car- the car suddenly flew forward, engine revving as if the gas peddle was floored (it wasn’t!). The car hit the curb with enough force to blow to blow a tire and mounted the sidewalk between the parking space and grocery store. Despite the fact that her foot was on the brake and it was depressed, the brakes were having no effect in overriding the instantaneous surge of full power from the engine. She had to quickly take her foot off the brake and punch it with all her strength to stop the car just before it would have hit the building.

She immediately shut it off. Thank god no one was on the sidewalk in front of her- if someone had been they likely would have died. This was NOT a case of driver error and neither was the floor mat was jammed under the gas peddle. She was braking to a stop in a parking space barely moving as her foot was on the brake peddle.

She wears a size six shoe and her foot was not straddling the brake and gas peddle. We notified the manufacturer, the dealer and Transport Canada immediately. Transport Canada has launched an investigation and will be inspecting the car next week. Subaru has registered the complaint but we’ve had no follow up from them since my initial call.

The dealer’s service manager called back only after he was contacted by the Transport Canada investigator despite me having left 3 previous messages. The service manager seemed more concerned that Transport Canada was involved, stated that the complaint was above his pay grade and that he would refer the issue to the general manager- no contact from the dealer since then. I’ve come across numerous, identical complaints of sudden unexpected acceleration involving Subaru’s on other sites. This is an extremely dangerous and life threatening defect that must be take seriously and must be resolved.

All of the various manufacturers and most investigator’s routinely blame sudden unexpected acceleration on driver error (no doubt, the majority of these events are driver error. But not all.

My wife is now terrified to drive the Outback and refuses to drive it again- ever. And she absolutely loved that car until this happened.

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Review
#1311180 Review #1311180 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Pros
  • Lives saved
  • Our lives saved
Cons
  • Got hurt
  • Extensive property damages
  • Future medical expenses
Reason of review
Bad quality
Loss
$99000
Preferred solution
Full refund

Subaru Of America in Dallas, Texas - Dog commercial

2.2
Details
There’s nothing I love more than my baby pups! However,your latest commercial with the dogs, upsets my pups so much that they start barking, chasing the cat, disrupting my life!!! Please either mute it or something else! I sleep with my tv on and that commercial makes me want to never buy one of your cars!! Grrr
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Review
#1641602 Review #1641602 is a subjective opinion of poster.
Product
Subaru Of America Commercial
Reason of review
Commercial
Preferred solution
Nothing but get rid of the ad
1.0
Details
Hello, Our Vehicle was towed to Subaru San Antonio San Pedro location because having issues with transmission.this was on Saturday in July Once at dealership service department they called to tell us that a master mechanic would need to look at the vehicle - in which...
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Review
#1614442 Review #1614442 is a subjective opinion of poster.
Product
2015 Subaru Of America Forester Car
Pros
  • Economy
  • Vehicle
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jul 12

I have not repaired the windows yet. The $1000 is the price that the dealership is quoting me to repair the windows. Unfortunately, the independent mechanics cannot repair the windows since they cannot purchase the motor or find its equivalent on the market.

Original review posted by user Jul 12

I purchase...
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Review
#1586058 Review #1586058 is a subjective opinion of poster.
Product
2014 Subaru Of America Crosstrek Car
Reason of review
Bad quality
Loss
$1000
Preferred solution
Price reduction

Subaru Of America in San Antonio, Texas - Issue

Rod bearing likely broken! Extremely upset. Poor quality is well known
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Review
#1638509 Review #1638509 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6500
1.2
Details
In the 5 months that i have owned my 2019 Subaru Impreza i have had the windshield replaced twice and now it needs to be replaced again. The windshield on these cars are of very poor quality. Subaru should either pay for the windshields or issue a recall. I will never...
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1 comment
Anonymous
#1675367

My son has a 2019 Impreza and his car sat over the weekend. Monday he went out and there was a crack at the base of the windshield.

I took it to the dealership and told me they couldn’t do anything.

They told me to contact Subaru of America customer service. At this point I’m waiting to hear from them.

Review
#1491070 Review #1491070 is a subjective opinion of poster.
Product
2019 Subaru Of America Impreza Car
Reason of review
Bad quality
1.5
Details
I am reaching out to you in hopes that you are able to provide intervention and assistance. On April 2018 we bought a new 2018 Outback. We have only head it for 6 months. On Tues. 10/23 heading out to work we noticed the radio/reverse camera wasn't working, so we made...
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2 comments
Anonymous
#1615165

I have the same problem paying for my new outback but not driving it cause of the back order. So disappointed bought a new car to avoid this problem.

This part needs a recall! Take the car back!

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Review
#1392229 Review #1392229 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • Will be able to provide feedback later
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • 2018 Outback Radio camera
3.6
Details
I’ve been sitting here for 1.5 hours thinking that Subaru roadside assistance was on their way to help me with my flat tire. I called to check on the wait time and was told there was no record of my request. There was no indication that anything went wrong during my...
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1 comment
Anonymous
#1646487

I have personally experienced this my self and was very irritated about the situation. However I missed a day pay and no return phone call they were unable to pick it up at my residence.Type your message here

Review
#1394903 Review #1394903 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Subaru Of America in Duncanville, Texas - Issues with car

Sporadically, the weather forecast in the upper screen on my 2019 crosstrek limited does not show - more often than not. I’ve been to the dealer shop twice since purchasing my vehicle A WEEK AGO and they have no answer
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Review
#1366635 Review #1366635 is a subjective opinion of poster.
Product
2019 Subaru Of America Crosstrek Car
Reason of review
Damaged or defective

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Products and Services Reviews

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Came to Subaru to check on why my car is not starting properly while everything (all lights, radios, etc turns on fine). My service advisor seemed like he didn’t care to help and had an attitude each time I needed assistance. When I dropped off my car, I let him know...
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1 comment
Anonymous
#1624810

I repair industrial and commercial machinery and unfortunately can't allow myself to listen to the customer tell me that "such and such is fine". I'm not sure what you mean by "attitude" but I don't argue with anyone yet check everything myself anyhow. I will stay away from Subaru because I don't like anything Japanese.

Review
#1441976 Review #1441976 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Order processing issue