Purchased a NEW 2014 Forrester. Car is in high demand and was told only a few to purchase.
They found one in our area but the problem was a manager had taken it on vacation. Now my question is, if car in such high demand why would a dealership allow a manager to take this car on vacation. Was told he would be back on Friday. Friday came and now told won't be back til Monday.
We we're told it would 1100 miles on it. My husband agreed to this (don't know why) the car actually had 1400 miles on it, when we finally picked it up. And we purchased this car as a NEW car not a DEMO. And needless to say had to change oil at 2500 miles and the dealership never even offered to do the first oil change.
Week after to get car, we get a phone call from the service department of Ganley Subaru in North Olmsted, Ohio asking us how liked their service. We never had anything done. Get Email regarding service. Contacted manager of service department to find out what they we're talking out, and we found out that the manager was responsible for damage on car.
Was told his dog attached the car and had to have passenger fender replaced. And he also hit a rock and chipped the windshield. Needless to say we asked for a copy of the service done our car, and when we received that it was even more interesting, because not only was the windshield chipped and fender replaced. The mudflaps we're replaced, rear wheel arch moldings, right front air damage, both rear doors we're scratched, replaced front air plate, replaced both air plates in front of the tires, and repaired rear bumper which was qouged and scratched.
And the real kicker is it was submitted to our service agreement and the manager got off scott free. And they do not want to work with us on any of this.
They told us they did not have a disclose and of this information to us because it was under 5% of the purchase price. So when buying a new car be sure to ask if was in an accident, especially if has some miles on it.
Product or Service Mentioned: Subaru Of America Car.