Not resolved

I am very unhappy with my recent service at Village Subaru

1. They stopped the detailing which I loved and was something I appreciated when I decided to buy a Subaru

2 I had two main reason I took my car in for service

- Back up camera clamp was broken

- Wire to rear view mirror game undone.

- When I picked up my car they didn’t fix the back up camera and never called and told me it was a problem

Never looked into options to replace.

- As I was driving home I saw the rear view mirror wasn’t fixed either.

When I complained at the counter about the camera - the rep was unapologetic and only had excuses.

Speaking to him left me more angry.

When I saw the rear view mirror wasn’t fixed I then called and the manager was busy.

My faith in buying Subaru’s has been shaken.

Service at Village has been going down hill.

I am very angry I need to again to my car in for service.

Subaru needs to continue detailing and complete the work requested. At the very least, tell the customer.

Lisa Nevin

Product or Service Mentioned: Subaru Of America Car.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Resume detailing and train staff to inform customers when work can’t be don’t and offer other solutions.

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